Refund policy

To start a return, you can contact us at phessences@gmail.com or call us at +1 954-445-1277- 305-731-9785

We accept returns by mail, as we strongly recommend the use of shipping carrier who is able to provide insurance and tracking number.

Ph essences by Pech will NOT be responsible for any lost in transit of your package.

Diffusers: Returns are accepted within 14 days, provided they are in their original packaging.

Fragrance Oils: Non-refundable due to health and safety reasons.

Sale Items: All sales are final and cannot be returned.

 

WHERE WE SHIP FROM

All orders are shipped out of our centrally located distribution center in Hollywood, FL. USA.

We offer shipping to all locations within the United States.

 

SHIPPING INFORMATION

Orders Typically Will Be Shipped Out The Same Day As Placed. Shipping Times Vary From 1-3 Business Days Depending On Your Location.

Please note that due to an increase of demand during Black Friday and the Christmas season, shipping times may be delayed. If you have any questions, please do not hesitate to contact us at phessences@gmail.com